Effective Date: August 15, 2026

Welcome to HalwaOmani.com ("Halwa Omani," "we," "our," or "us"). These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.

By using our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. Eligibility

To place an order through HalwaOmani.com, you must:

• Be at least 18 years of age or have permission from a parent or legal guardian.
• Provide accurate, complete, and up-to-date information.
• Use the website only for lawful purposes.

2. Products

HalwaOmani.com offers a selection of traditional Omani Halwa and related products, including but not limited to:

• Traditional Omani Halwa
• Omani Halwa with Nuts
• Saffron Omani Halwa
• Cardamom Omani Halwa
• Rose Water Omani Halwa
• Special and Premium Halwa Varieties
• Other Omani sweets and related products

Product images are provided for illustration purposes. Actual packaging, colors, presentation, size, and product appearance may vary slightly from the images displayed on the website.

3. Pricing

• All prices are displayed in UAE Dirhams (AED), unless otherwise stated.
• Prices may change without prior notice.
• Promotional offers are valid only during the specified promotional period.
• Any applicable taxes, delivery fees, or additional charges will be displayed during checkout where applicable.

4. Orders

After placing an order, you may receive an order confirmation via email, SMS, WhatsApp, or other available communication methods.

We reserve the right to:

• Accept or decline any order.
• Cancel orders due to pricing errors, product availability, suspected fraud, or other operational reasons.
• Limit the quantity of products purchased by a customer.

If an order is cancelled after payment has been received, an applicable refund will be processed using the original payment method or another appropriate method.

5. Payment

We accept secure online payments through trusted payment gateways and other payment methods displayed during checkout.

HalwaOmani.com does not store your debit or credit card information. Payment details are processed securely by the relevant payment service provider.

6. Delivery

We deliver to selected locations according to the delivery areas and options available on our website at the time of purchase.

Delivery times are estimates and may vary due to:

• Traffic conditions
• Weather
• Public holidays
• High order volumes
• Delivery location
• Unforeseen circumstances

Customers are responsible for providing accurate delivery information, including their name, phone number, address, and any relevant delivery instructions.

Additional delivery charges may apply if re-delivery is required due to an incorrect address, unavailable recipient, or other circumstances caused by the customer.

7. Product Quality & Storage

Omani Halwa is a food product and should be stored according to the storage instructions provided on the product packaging.

Customers are responsible for properly storing products after delivery.

Please inspect your order upon receipt. If you receive a damaged, incorrect, expired, or otherwise unsatisfactory product, please contact us as soon as possible and provide photographs where appropriate.

8. Returns & Refunds

Due to the nature of food products, returns may generally not be accepted once products have been delivered, particularly where the product has been opened or used.

However, if a product is:

• Damaged during delivery
• Incorrect
• Defective
• Expired
• Significantly different from the product ordered
• Of unsatisfactory quality

Please contact our customer support as soon as possible after receiving your order.

Where a claim is approved, we may offer:

• A replacement product
• Store credit
• A full or partial refund

Refunds will generally be processed using the original payment method and may take several business days depending on the payment provider.

9. Customer Responsibilities

By using HalwaOmani.com, you agree to:

• Provide accurate account, billing, and delivery information.
• Keep your account credentials secure.
• Use the website responsibly and lawfully.
• Not interfere with the operation, security, or functionality of the website.
• Follow applicable product storage and usage instructions.

10. Intellectual Property

All content on HalwaOmani.com, including text, graphics, logos, images, icons, product descriptions, videos, and website design, is the property of Halwa Omani or its respective licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Halwa Omani shall not be liable for:

• Indirect or consequential damages.
• Delays caused by circumstances beyond our reasonable control.
• Temporary website interruptions.
• Customer misuse or improper storage of products after delivery.
• Issues resulting from incorrect information provided by the customer.

Our total liability for any claim relating to an order shall not exceed the amount paid for the affected order, except where otherwise required by applicable law.

12. Privacy

Your use of HalwaOmani.com is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

13. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including payment providers, delivery partners, analytics services, and other service providers.

We are not responsible for the content, privacy practices, security, or services provided by third parties.

14. Force Majeure

Halwa Omani shall not be responsible for delays or failure to perform its obligations due to circumstances beyond our reasonable control, including natural disasters, severe weather, government restrictions, transportation disruptions, pandemics, power outages, technical failures, or other unforeseen events.

15. Changes to These Terms

We reserve the right to modify these Terms & Conditions at any time.

Any updates will become effective when they are published on this page unless otherwise stated. Continued use of HalwaOmani.com after changes are published constitutes acceptance of the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any disputes arising from the use of HalwaOmani.com or the purchase of products through our website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Halwa Omani

Website: HalwaOmani.com
Email: hello@halwaomani.com
Customer Support: Available through our Contact Us page

Thank You